Frequently Asked Questions


How safe are your cleaning solutions?

The solutions we use are non-toxic, chemical free and biodegradable, so they are safe for both pets and children.

How green are you?

We use about 5% of the water needed for steam cleaning. We also use natural, biodegradable cleaning solutions that are chemical free. And all of our machines are energy efficient and have the Carpet and Rug Institute seal of approval.

How fast do carpets dry after cleaning?

We guarantee that your carpets, rugs, and upholstery will be dry one hour after cleaning. So you and your family or customers can use them again quickly.

How are you different from other carpet cleaners?

Most other carpet cleaners use either a steam cleaning process or a buffing system. Steam cleaning involves soaking the carpet with hot water and chemicals to get rid of dirt. However, it can take up to 24 hours to dry and even then some dirt and moisture are left in the carpet. Floor buffers tend to clean downwards and compact the carpet, pushing dirt to the bottom and only cleaning the top.

Carpet Cleaning Authority uses a mix of oxygen powered and biodegradable cleaning solutions which do not require much water but do break up dirt and stains. Our energy efficient machines do not compact the carpet, but their counter rotating brushes lift the pile as they lift the dirt to make your carpet look fresher.

When should I get my carpet cleaned?

You should consider getting your carpet cleaned every 6-12 months. If you wait longer, as well as ending up with serious stains, and ground-in dirt, your carpet will accumulate bacteria and allergens which can be harmful to the health of your family.

Why can’t I just clean my own carpet?

Most carpet cleaning machines use a lot of soaps and chemicals that leave potentially harmful residues on your carpet. As well as using chemical free cleaners, our skilled technicians are experts in carpet cleaning, and have achieved both Institute of Inspection Cleaning and Restoration Certification (IICRC)and Woolsafe Certification.

What sort of stains can you get rid of?

Our oxygen powered solution is effective at getting rid of most everyday stains. For more advanced or older stains, we may be able to lighten the area. Our professional technicians will go through your area with you to identify different stains and let you know the viability of removing each stain.

Why does my carpet smell bad?

Bad smells in carpet are usually due to a food stain or some sort or urine. sort of food stain – or, more specifically, the bacteria living off the stains that cause the odor. Our oxygen powered solution eliminates bacteria – the cause of the odour problem.

What furniture do I need to move before you get out here?

Our professional technicians will be able to move small furniture as they clean, but if you want us to clean underneath anything large, you will need to arrange for it to be moved before we get there.

Do you guarantee your work?

We’re so confident that you’ll be impressed by our carpet cleaning service, that that if you’re not happy with any aspect of the service, we will send a technician to your home or office to rectify the problem free of charge. And if you’re still not happy, you’ll get your money back.