Frequently Asked Questions

F. A. Q's

Frequently Asked Questions

Absolutely! We use eco-friendly, green-certified products that are non-toxic and safe for everyone in your home or office, including pets and children.

Our fast-drying technology ensures that your carpets will be dry within 1 to 2 hours, minimizing disruption to your daily routine.

We proudly serve residential and commercial clients across Sydney,  NSW - Australia, providing top-quality carpet and mattress cleaning services.

Yes! We offer free, no-obligation quotes for all of our services. Contact us today to schedule your free assessment.

For optimal health benefits, we recommend having your carpets professionally cleaned every 6 to 12 months, and your mattress cleaned at least once a year to remove allergens and bacteria.

The solutions we use are non-toxic, chemical free and biodegradable, so they are safe for both pets and children.

We use about 5% of the water needed for steam cleaning. We also use natural, biodegradable cleaning solutions that are chemical free. And all of our machines are energy efficient and have the Carpet and Rug Institute seal of approval.

We guarantee that your carpets, rugs, and upholstery will be dry one hour after cleaning. So you and your family or customers can use them again quickly.

Most other carpet cleaners use either a steam cleaning process or a buffing system. Steam cleaning involves soaking the carpet with hot water and chemicals to get rid of dirt. However, it can take up to 24 hours to dry and even then some dirt and moisture are left in the carpet. Floor buffers tend to clean downwards and compact the carpet, pushing dirt to the bottom and only cleaning the top.

Carpet Cleaning Authority uses a mix of oxygen powered and biodegradable cleaning solutions which do not require much water but do break up dirt and stains. Our energy efficient machines do not compact the carpet, but their counter rotating brushes lift the pile as they lift the dirt to make your carpet look fresher.

You should consider getting your carpet cleaned every 6-12 months. If you wait longer, as well as ending up with serious stains, and ground-in dirt, your carpet will accumulate bacteria and allergens which can be harmful to the health of your family.

Most carpet cleaning machines use a lot of soaps and chemicals that leave potentially harmful residues on your carpet. As well as using chemical free cleaners, our skilled technicians are experts in carpet cleaning, and have achieved both Institute of Inspection Cleaning and Restoration Certification (IICRC)and Woolsafe Certification.

Our oxygen powered solution is effective at getting rid of most everyday stains. For more advanced or older stains, we may be able to lighten the area. Our professional technicians will go through your area with you to identify different stains and let you know the viability of removing each stain.

Bad smells in carpet are usually due to a food stain or some sort or urine. sort of food stain – or, more specifically, the bacteria living off the stains that cause the odor. Our oxygen powered solution eliminates bacteria – the cause of the odour problem.

Our professional technicians will be able to move small furniture as they clean, but if you want us to clean underneath anything large, you will need to arrange for it to be moved before we get there.

We’re so confident that you’ll be impressed by our carpet cleaning service, that that if you’re not happy with any aspect of the service, we will send a technician to your home or office to rectify the problem free of charge. And if you’re still not happy, you’ll get your money back.

Got More Questions?

If you have more questions or want to learn about our services, contact us directly, and we’d be happy to assist you.

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